Cristina Linassi Venezia

RETURNS

At CRISTINA LINASSI we take pride in the exceptional quality and craftsmanship of our products.

Our attention to detail in design, material, and craftsmanship is unyielding – and so is our committment to customer satisfaction.
Returns are accepted ONLY for product that is defective, shipped incorrectly, or not constructed to customer specifications within 30 days of purchase.

Any return received without a return authorization will be returned to the customer at their cost.

CRISTINA LINASSI reserves the right to refuse the return of any merchandise that does not meet the above requirements. Sale items, made to order items, custom orders and cut fabric are not returnable.

CANCELLATIONS

We are unable to make changes to or cancel an order once it has been submitted.
If you have additional questions please call The Cristina Linassi Atelier Customer Service at +39 041 522 8107 or email [email protected]

SHIPMENT

Shipments are made by UPS courier and the cost is based on the total weight of the order.

For orders with a value exceeding  3600 EUR, the place and date of birth must be indicated.

We are currently unable to ship to post office boxes and post office.

Estimated delivery times from the shipping date:
Europe – European Union – Express Shipping: 1-2 working days for the main destinations / 2-3 working days for the remote destinations.

CRISTINA LINASSI L.F.A. is not responsible for any delays due to customs operations and checks, or to force majeure events beyond the control of Cristina Linassi l.a.

TRACEABILITY OF SHIPPING

When the order is shipped, customers receive an e-mail from CRISTINA LINASSI with the tracking number and a link to monitor the progress of the shipment.

** SHIPPING COSTS FOR INTERNATIONAL EXTRA EU SHIPPING DO NOT INCLUDE ANY CUSTOMS DUTIES OR TAXES THAT MAY BE APPLIED. SUCH AMOUNTS ARE CHARGED TO THE RECIPIENT.

We inform our kind customers that after the closing of the retail store due to the lack of manual labour consequent to the pandemic, Cristina Linassi has decided to continue her business for a selected group of affectionate clients who will be visiting the new show room at her house on the Grand Canal in front of the Guggenheim museum.
Just book your appointment in advance by email message to [email protected] or send a WhatsApp or phone +393280208017
Only E-Commerce Lingerie Orders are accepted, (all other articles are definitively dismissed)

Orders of tableware and homelinen are definitely dismissed while we are continuing with the category of night lingerie which is purchasable through the web-site.
Cristina Linassi is receiving her usual customers at her new show room at her house on the Grand Canal, in front of the Guggenheim museum, just book your appointment writing to [email protected] or WhatsApp message or phone +393280208017
Orders of tableware and homelinen are definitely dismissed while we are continuing with the category of night lingerie which is purchasable through the web-site.
Cristina Linassi is receiving her usual customers at her new show room at her house on the Grand Canal, in front of the Guggenheim museum, just book your appointment writing to [email protected] or WhatsApp message or phone +393280208017